Behavioral Health KPI Dashboard Guide

Census & Admissions Metrics

Census alone is insufficient — leadership needs authorized, clinically appropriate census tied to conversion and payer mix.

• Average daily census (ADC) by level of care
• Admissions conversion rate (inquiry to admission)
• Call-to-admission speed and after-hours coverage
• Referral mix concentration risk

Revenue Cycle Metrics

Revenue KPIs should be reviewed weekly with clinical and admissions leaders present — not buried in monthly accounting.

• Authorization rate at admission
• Denial rate by reason code
• Clean claim rate and days in AR
• Net collections vs. authorized census

Clinical & Quality Indicators

Clinical metrics protect both patients and payers — and predict survey and denial outcomes.

• Documentation audit scores
• UR review timeliness
• Incident trends and corrective action closure
• Staff turnover by department

Reporting Cadence

Weekly executive review for operational metrics; monthly deep dive for trends; quarterly board-level summary for investors.