Consulting Services
Comprehensive consulting solutions built for behavioral health investors, owners, and operators. From standing up a new operation in a new state to turning around a recently acquired portfolio, every engagement is led directly by James Voaklander.
Explore practice areas by discipline — program consulting, launch and compliance, accreditation, operations, revenue and payer, and investor advisory.
Program Consulting
Mental Health Consulting
Operational and strategic consulting for mental health treatment program owners and operators.
Addiction Treatment Consulting
Consulting for drug rehab, SUD, and dual-diagnosis program owners, investors, and operators.
PHP Consulting
Partial hospitalization program consulting — licensing, operations, staffing, and census stability.
IOP Consulting
Intensive outpatient program consulting — launch, operations, UR alignment, and sustainable census.
Launch & Compliance
Start a Treatment Center
Licensing, entity structure, and launch planning for new behavioral health facilities.
Compliance Consulting
Regulatory readiness, survey prep, and compliance program design for behavioral health organizations.
Risk Management
Enterprise risk, incident management, and compliance exposure reduction for behavioral health operators.
Accreditation
Operations
Clinical Operations
Clinical workflow, documentation, UR alignment, and care delivery systems for behavioral health operators.
Healthcare Operations
End-to-end operations consulting for behavioral health providers — census, staffing, and systems.
Healthcare Management
Executive management consulting for behavioral health CEOs, COOs, and leadership teams.
Staffing & Retention
Staffing models, retention strategy, and organizational structure — consulting, not staffing agency placement.
Revenue & Payer
Revenue Cycle Consulting
Billing, denials, utilization review, and payer strategy for behavioral health revenue performance.
Credentialing
Provider and facility credentialing, payer enrollment, and network participation for treatment centers.
Utilization Review
UR workflow, medical necessity documentation, and authorization discipline for behavioral health programs.
Growth & Admissions
Admissions strategy, referral development, and growth advisory for behavioral health operators.
Methodology, guides, and decision frameworks for owners, COOs, and investors — how Pacific Viking thinks about operational clarity, leadership alignment, and performance measurement.
Operating Clarity Framework
Pacific Viking's proprietary framework for behavioral health operational excellence.
Operational Assessment
How we assess leadership, clinical ops, compliance, revenue, and admissions.
Leadership Alignment
Decision rights, accountability, and executive team structure for operators.
Executive Operating System
Weekly executive rhythm, KPI review, and issue escalation for treatment centers.
KPI Dashboard Guide
Census, admissions, authorization, denials, turnover, and revenue metrics.
Leadership Team Structure
CEO, COO, clinical director, compliance, admissions, and revenue roles.
Decision frameworks, comparison guides, and operator reference for owners, COOs, and investors.
How to Start an IOP
Licensing, operations, and launch sequencing for intensive outpatient programs.
BH vs. Healthcare Consultant
Why treatment centers need behavioral health-specific operator counsel.
Operations vs. Compliance
When to fix workflows and census versus survey readiness first.
Operations Glossary
ADC, UR, medical necessity, LOC, and executive metrics defined.
Benchmarks Guide
Census, revenue, and staffing benchmarks with proper context.
Turnaround Guide
Triage license, cash, and census risk — then rebuild accountability.
Downloadable checklists and templates for owners, COOs, and investors — operational assessments, KPI dashboards, startup sequencing, and accreditation readiness.
Behavioral Health Operational Assessment Checklist
A multi-section operator self-audit with scoring guidance — leadership, clinical, compliance, revenue, and admissions gaps before they become crises (~60–90 min with your team).
Behavioral Health KPI Dashboard Template
Full weekly executive scorecard — metric definitions, cadence rules, vanity-metric warnings, and a printable layout for Monday leadership meetings.
Treatment Center Startup Checklist
Sequenced launch roadmap from pre-capital decisions through first 90 days — gate rules so you do not sign a lease or hire a wave too early.
CARF Readiness Checklist
Full readiness toolkit — standards-to-evidence mapping, personnel, outcomes, safety, mock survey, and corrective-action discipline.
Joint Commission Readiness Checklist
Tracer-oriented readiness — mock pathways, PI systems, medication and safety, rights, leadership evidence, and frontline interview prep.
Revenue Cycle Leak Audit Checklist
Half-day operator audit from VOB through collections — stage-by-stage leak map with prioritization by dollar impact.
14 practice areas across 4 disciplines — all personally led by James Voaklander, with trusted specialists engaged as needed.
Build the foundation right.
Licensing, compliance, and launch strategy for treatment centers entering or expanding in the market.
Stop leaving money on the table.
Billing, collections, and financial performance optimization across the full revenue cycle.
Generate consistent, qualified inquiries.
Marketing, digital presence, and SEO strategies built specifically for behavioral health organizations.
Build the capacity to scale.
Executive leadership, fractional C-suite, and business development for organizations ready to grow.
Not Sure Which Service Fits Your Situation?
Book a free discovery call with James. We will identify your biggest challenges and chart the right course forward — at no cost and no obligation.